Terms and Conditions

1) Terms and Conditions Steak Boxes & Drinks Products

  • Delivery is included in the price of your box.
  • All deliveries are made by DPD, tracking information will arrive via email or text before 11am on the day of your delivery date.
  • Once you receive tracking information with a delivery slot, please note if you are not in to receive this, under our couriers terms the item will be destroyed due to perishable contents.
  • If you make arrangements directly with DPD such as leaving in a safe place or with a neighbour, we cannot take responsibility for lost items and this can only be dealt directly with DPD.
  • During this time some delivery depots are having delivery issues, there is a small margin for delayed deliveries, we will always do our best to rectify these. Please email hahfeedback@thehawksmoor.com with any enquiries or delays.
  • We recommend that you refrigerate immediately and consume within 2 days of the delivery day, no items are suitable for home freezing.
  • If you have ordered a book, gift card or cocktails, these will arrive separately as they are sent separately.
  • For cancellations, these must be sent by midnight on Monday the week of your order by contacting hahfeedback@thehawksmoor.com.
  • We reserve the right to make alcohol substitutions where necessary due to availability of stock. Replacements will be of same value.

2) T&Cs Drinks Products

  • Delivery cost is £6.50 under £50 or free delivery over £50.
  • All deliveries are made by DPD, tracking information will arrive via email or text before 11am on the day of delivery.
  • During this time some delivery depots are having delivery issues, there is a small margin for delayed deliveries, we will always do our best to rectify these. Please email hahfeedback@thehawksmoor.com with any enquiries or delays.
  • If you have ordered a book, gift card or food box, these will arrive separately as they are sent separately.
  • For cancellations, these must be sent as soon as possible after ordering, we cannot promise cancellations after 10am the day after delivery

3) Lost & Damaged items.

It is the policy of Hawksmoor at Home to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please contact hahfeedback@thehawksmoor.com within 24 hrs of delivery Please see individual products for details. Your statutory rights will not be affected.

  • Damaged in Transit
    If you take delivery of your Hawksmoor at Home package from us and the contents have been damaged in transit, we will exchange the damaged items without charge within 14 days, you will be required to submit photographic evidence for Hawksmoor to feedback to our suppliers and courier.
  • Incorrect or Lost Items
    If we have sent you an incorrect item or your box has been lost, please notify our Customer Services Department hahfeedback@thehawksmoor.com as soon as possible or within 24hrs or delivery we cannot accept any returns due to the perishable items within the box. Hawksmoor cannot accept liability for lost or damaged boxes whilst in transit.

4) Returns
On the very rare occasion a breakage occurs, or goods are deemed faulty, we will happily offer a replacement upon the return of the items in question. Please contact us at hahfeedback@thehawksmoor.com within fourteen (14) days of receipt of the product.

We may require the return or photographic documentation of any product or packaging which you are dissatisfied with for our records, which we will notify you of via email. Any replacement may be for individual cocktails or the entire cocktail mix pack at our expense or a full or partial refund of the purchase price for the cocktail/cocktail mix pack.

If we choose to provide a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Registered Address

Hawksmoor House
Unit 6
Corbet Place
London
E1 6NN