- We are committed to protecting your personal data and keeping it safe and confidential
- How we use and protect your personal information
- Sharing of your personal data
- Transfer of your data outside of the UK or EEA
- Processing your personal data
- Our Mailing List
- Your rights in relation to your data
- How long we keep your information
- Contacting us and making a complaint
WE ARE COMMITTED TO PROTECTING YOUR PERSONAL DATA AND KEEPING IT SAFE AND CONFIDENTIAL.
We agree to do our very best to protect your privacy by making sure we have appropriate security measures in place to protect that information and to comply by all UK Data Protection legislation in relation to your personal data. Access to your personal data will be limited to our employees and certain third parties who process it on our behalf, we will never sell your personal data or pass it on to a third party for use by them.
HOW WE USE AND PROTECT YOUR PERSONAL INFORMATION:
We may collect different types of information about you during the course of our business – with the primary objective of welcoming you to one of our Hawksmoor restaurants.
We may also use your personal data for any or all of the following purposes:
- To provide you with a high level of customer service (including helping you with enquiries and bookings) and personalise the service you receive from us.
- To communicate with you about our offers, promotions, news, upcoming events, new openings or any other updates, with your consent.
- To meet our legal obligations and for establishing or defending our legal rights.
- To compile reports and help us understand and improve our digital applications or marketing activity. We compile reports on our marketing activity such as open rate and click rate on emails. We also use number of people served each day to compile reports on how our restaurants are doing.
Information you give us: could include name, email address (personal and/or work), telephone number(s), and if provided, postal address and date of birth given to us when you make a booking directly at one of our restaurants, or if you sign up online to receive our newsletter. We may also have information regarding your visits to our restaurants including date and time of bookings, number of guests, and any special requests made when booking or during the course of your visit.
Information recorded when you visit our websites: we may also obtain information about you when you visit www.thehawksmoor.com to read or download information (such as your IP address which is automatically recognised by the web server) or if you comment or send a message to us through one of our social media presences.
We primarily use information from cookies for the following purposes:
- Traffic monitoring, e.g., the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed the site.
- To register you in programs and to recognize your website preferences.
- To recognize repeat visitors for statistical / analytical purposes.
- Anonymous tracking of interaction with online advertising, e.g., to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
- To compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information.
- We may also use clear gifs (also known as web bugs or web beacons), which are tiny graphics embedded in web pages and email messages that we use, in connection with cookies, to collect non-personal information from users to analyse site usage, manage content on the site, track visits to other related sites, and track the performance of online advertising.
- We may also connect the information that we collect through cookies and clear gifs with other personal information that you provide to us in order to:
- conduct transactions through our shop;
- monitor your use of our website(s) in order to make our communications to you as relevant as possible and for other marketing and advertising research purposes.
We also use Google Analytics on our site to monitor site usage, such as how long you spend on our website and which pages you visit, if you used a search engine to find us. This information is used to help us understand how customers are using our website.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Information collected from third parties: we may have received your information (name, email address, phone number, date and time of booking) through a third party booking site, such as Book a Table, or Open Table. Their individual privacy policies, including how they process your data, are available on their websites and you will always be asked when you book through them about passing your information on to us, and if you want to be added to our mailing list.
Linked sites: We may have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites.
SHARING OF YOUR PERSONAL DATA:
We sometimes need to share the information we process with other organisations and where necessary, or required we may share your personal data with the following categories of third parties:
- Service providers assisting with our business activities (for example the companies that send our marketing emails on our behalf), payment service providers, providers of booking systems, hosting providers, providers of IT support,
- Ombudsman, regulators, public authorities and security organisations such as the police, HM Revenue and Customers and the Information Commissioner’s Office to the extent required by law, regulation or to exercise or defend our legal rights, including if we suspect fraud or attempted fraud.
- Staff of Underdog Restaurants (Hawksmoor/Foxlow)
TRANSFER OF YOUR DATA OUTSIDE OF THE UK OR EEA
PROCESSING YOUR PERSONAL DATA
In particular, we use your information:
- Where we have obtained your consent (and before any withdrawal of your consent – see below). Including to:
- contact you via email from time to time with information we think may be of interest about our restaurants and services.
- Where it is necessary for the performance of a contract with you. Including to:
- provide you with our offering; and
- Process your payment.
- In line with our legitimate business interests to:
- to respond to enquiries and bookings made by you at one of our restaurants;
- prevent fraud;
- In compliance with our legal obligations. Including:
- To adhere to all relevant UK regulations and laws
We will not use your information for any other purposes unless we are required to do so by law, in connection with any legal proceedings, or in order to establish, exercise or defend our legal rights.
Where we have relied on our legitimate interests to process your personal data, you may contact us to obtain more information, including in relation to our assessment of the impact on you.
OUR MAILING LIST
If you are on our mailing list we will periodically send you emails about our restaurants, new openings, special offers and news updates from Hawksmoor. If you want to unsubscribe from these you can do so at any time, just hit unsubscribe at the end of the email you have received from us or use the contact details below.
We use Atreemo for our CRM activity and deploy two marketing cookies (AtreemoUniqueID_cookie and AtreemoCookiesToken_cookie) which enable us to track the pages you visit so we can send you more relevant marketing communications. And if applicable, if you would like to receive web push notifications. If you choose not to accept cookies these scripts will not be utilised.
YOUR RIGHTS IN RELATION TO YOUR DATA
You have the following rights regarding your information:
3. Right to rectification – You are entitled to have your information corrected if it is inaccurate or incomplete.
4. Right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. Right to data portability – You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).
Right to object to processing
In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).
HOW LONG WE KEEP YOUR INFORMATION
We will securely erase your information if we decide that we no longer need it or if you contact us to request your data is deleted.
CONTACTING US AND MAKING A COMPLAINT
This privacy statement covers The Hawksmoor restaurants website at the following address: www.thehawksmoor.com
Underdog Restaurants t/a The Hawksmoor is registered in England Reg No 5786163, Registered Offices: Jack Place, 6 Corbet Place, London, E1 6NN
If you have any comments or questions, please contact us at the address above or via email to [email protected].
If you are not satisfied with our response to any query or request or you believe our use of your information does not comply with data protection law, you can make a complaint to the UK regulator in relation to data privacy, being the Information Commissioner. See www.ico.org.uk for more information.
The Hawksmoor website, Underdog Restaurants Ltd and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’ without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Foxlow Restaurants Ltd t/a Foxlow website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.