Help

Discover the most frequently asked questions we receive at Hawksmoor at Home. If you did not find the answer to your question here, please contact us.

  • My gift card is close to expiry, can I extend it?

    In certain cases, we are happy to extend the gift card expiry date by 6 months.  Please contact [email protected] with your gift card number, and the team will look into this for you.

  • How long does it take for a gift card to arrive?

    Digital gift cards can either be emailed across immediately after purchase, or scheduled to be emailed on a specific date.  You can select delivery date when placing your order.

  • I’ve entered the recipient email incorrectly on my digital gift card order – what should I do?

     

  • I haven’t received my confirmation email

    Your confirmation email will have come from [email protected], please check your spam or junk folder.

    If you cannot find your email, please contact [email protected] with your full name so we can resend this.

  • How do I check my Gift Card balance?

    Use our Gift Card Balance Check page to see the balance on your physical or digital gift card.

  • What languages are available

    The website is only available in English.

  • Registered Company Address & VAT number

    Underdog restaurants Ltd t/a Hawksmoor Restaurants Ltd
    Hawksmoor House
    Unit 6
    Corbet Place
    London
    E1 6NN

    VAT registration number: 166 1753 96

  • Get in touch

    If you need help with an order, please get in touch on [email protected]