Help

Discover the most frequently asked questions we receive at Hawksmoor at Home. If you did not find the answer to your question here, please contact us.

  • Where is my order?

    Steak boxes and drinks deliveries are all sent by DPD, you will receive tracking information from DPD on the morning of your delivery day by 11am. You can also download the DPD app to track your order.

    Your steak box will arrive on your selected date.

    Cocktails or drinks orders will arrive 3-5 working days from your order date.

    If you have received your DPD tracking email

    Books, gift cards, steak boxes and drinks orders are all sent separately as these are sent from different locations by different courier teams.

    If you have not received tracking information by 11am on the day of your delivery, please email hahfeedback@thehawksmoor.com.

  • What time will my order arrive?

    Steak boxes and drinks deliveries are all sent by DPD, you will receive tracking information from DPD on the morning of your delivery day by 11am. You can also download the DPD app to track your order.

    DPD aim to deliver between 8am-6pm.

    If you have not received tracking information by 11am on the day of your delivery, please email hahfeedback@thehawksmoor.com.

    Physical gift cards and books are sent via Royal Mail and will arrive 3-5 working days from your order date.

  • Can I swap out some items in my steak box?

    Unfortunately, we cannot make any changes to steak boxes, all items that are listed in the box are concrete and cannot be swapped or changed.

    We are working on customisations of steak boxes for you to curate your very own Hawksmoor meal. Stay tuned by signing up to our mailing list here to be the first to know about any new Hawksmoor at Home news.

  • My order has missing or broken items

    Please let us know of any broken or missing items by emailing hahfeedback@thehawksmoor.com.

  • I haven’t received my confirmation email

    Your confirmation email will have come from either shop@thehawksmoor.com or hahfeedback@thehawksmoor.com, please check your spam or junk folder.

    If you cannot find your email, please contact hahfeedback@thehawksmoor.com with your delivery name and address so we can resend this.

  • I would like to change the delivery date of my steak box

    Please let us know your order number, delivery name and address and which date you would like to change to by emailing hahfeedback@thehawksmoor.com.

  • I would like to cancel my order

    The deadline to cancel steak boxes is by 23.59 Sunday evening for the following week’s delivery. Cancellations will not be honoured after this time.

    If you order a cocktail or drinks delivery, we can only cancel the same day of your order date as the orders are processed daily.

    If you want to cancel a book or gift card order, please email shop@thehawksmoor.com.

  • Why can’t I see all order dates for steak boxes?

    Steak box dates are released 4-6 weeks at a time, new box launch dates will be released at least 1 week before delivery.

    Delivery dates are only Thursday, Friday and Saturday every week.

    If a date for a Thursday, Friday or Saturday is missing, this means we have sold out.

  • I would like to order a bulk delivery of Hawksmoor at Home products

    Please email hahfeedback@thehawksmoor.com with your enquiry and we can look into arranging your bulk delivery.

  • What languages are available

    The website is only available in English.

  • How to place an order

    1. Choose your desired item
    2. If this is a steak box, please select a delivery date
    3. Add to Basket
    4. Check your items, review costs and click proceed to checkout
    5. Enter in your contact and payment details to complete the transaction
  • Registered Company Address & VAT number

    Underdog restaurants Ltd t/a Hawksmoor Restaurants Ltd
    Hawksmoor House
    Unit 6
    Corbet Place
    London
    E1 6NN

    VAT registration number: 166 1753 96

  • Returns

    On the very rare occasion a breakage occurs, or goods are deemed faulty, we will happily offer a replacement upon the return of the items in question. Please contact us at hahfeedback@thehawksmoor.com within fourteen (14) days of receipt of the product.

    We may require the return or photographic documentation of any product or packaging which you are dissatisfied with for our records, which we will notify you of via email. Any replacement may be for individual cocktails or the entire cocktail mix pack at our expense or a full or partial refund of the purchase price for the cocktail/cocktail mix pack.

    If we choose to provide a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Registered Address:

    Hawksmoor House
    Unit 6
    Corbet Place
    London
    E1 6NN