Help
Discover the most frequently asked questions we receive at Hawksmoor at Home. If you did not find the answer to your question here, please contact us.
How long does it take for book orders to arrive?
Delivery usually takes 3 to 5 business days.
How can I order a Hawksmoor at Home meal kit?
Unfortunately, we ended our meal kit deliveries in May 2022. You are still able to order Hawksmoor steak from Ocado, and our gift cards are valid in all our UK restaurants.
My gift card is close to expiry, can I extend it?
In certain cases, we are happy to extend the gift card expiry date by 6 months. Please contact [email protected] with your gift card number, and the team will look into this for you.
How long does it take for a gift card to arrive?
Digital gift cards can either be emailed across immediately after purchase, or scheduled to be emailed on a specific date. You can select delivery date when placing your order.
I’ve entered the recipient email incorrectly on my digital gift card order – what should I do?
Please contact [email protected] with your order number, and the correct email address for your digital gift card. The team can then resend this for you.
I haven’t received my confirmation email
Your confirmation email will have come from [email protected], please check your spam or junk folder.
If you cannot find your email, please contact [email protected] with your full name so we can resend this.
How do I check my Gift Card balance?
Use our Gift Card Balance Check page to see the balance on your physical or digital gift card.
What languages are available
The website is only available in English.
Registered Company Address & VAT number
Underdog restaurants Ltd t/a Hawksmoor Restaurants Ltd
Hawksmoor House
Unit 6
Corbet Place
London
E1 6NNVAT registration number: 166 1753 96
Get in touch
If you need help with an order, please get in touch on [email protected]