- Orders are not confirmed until full payment has been received along with your bulk order form with all recipients’ delivery and contact information.
- Payment can be arranged via Bank Transfer or Stripe Online Payment link.
- All cook-at-home meal kit boxes include nationwide delivery to mainland Great Britain on Thursdays, Fridays and Saturdays (£5 for Saturday delivery).
- We can only offer the boxes as sold on the website, we are unable to customise/bespoke these in any way.
- Order cut off is 12 noon Friday, the week before your first delivery.
- Cocktails, spirits and other drinks products are shipped separately and incur £6.50 delivery fee per delivery address, or free if the order delivered to each recipient is over £50.
- Drinks products will arrive separately to meal kits and will arrive 2 to 4 working days from ordering.
- We cannot deliver to Northern Ireland and some exclusions apply to Scotland due to transit time required.
- All deliveries are made by DPD, tracking information will arrive via email or text before 11am on the day of your delivery date.
- If you make arrangements directly with DPD such as leaving in a safe place or with a neighbour, we cannot take responsibility for lost items and this can only be dealt with directly with DPD.
- If buying a meal kit for a special occasion or event, we would recommend ordering to receive the day before.
Allergens and consumption
- Unfortunately, as food allergens are present in our kitchen, I am afraid we cannot guarantee any food/menu items will be completely free from a particular allergen.
- Furthermore we cannot substitute or add to your box, for dietary or allergen reasons.
- Please consume all food contents by Sunday, in the same week of your delivery date.
- All food items should be placed in a refrigerator once the box is delivered.
- Items are not suitable for home freezing.
Promotion code (where applicable)
- Only one promotion code can be used per order.
- Promotion codes are not valid in conjunction with any other promotion.
- Excludes gift cards, wine cases, and cook books.
- Promotion codes cannot be applied to previously placed orders.
- Promo codes are not transferable or redeemable for cash or credit.
- Hawksmoor reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.
- Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
If you have any questions please contact the Hawksmoor at Home team [email protected]